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Shubhi Agrawal

Retention Marketer crafting data-driven, emotion-led customer journeys. boAt Lifestyle || ITC || Junglee Games || Growth Strategy - Data Driven cutomer targeting

CRM
Customer Journey
Growth Hacking
Increasing Customer Lifetime Value (CLV)
Strategic Partnerships

Gurgaon, India

  Open to Opportunities

  • Nykaa Flash Vault feature

    Objective: To design a high-engagement CRM campaign introducing an exclusive loyalty feature — Flash Vault — aimed at im...

    25 Sep 2025

  • Marketing Executive II

    Junglee Games

    - Increased feature adoption by 18% by leading GTM launches for leaderboards and seasonal events, and coordinating produ...

    17 Mar 2025 - 30 Sep 2025

  • Customer Retention Management

    boAt Lifestyle

    - Boosted retention and repeat purchases (+10%) by designing and automating key lifecycle journeys (welcome, win-back, c...

    03 Aug 2023 - 07 Mar 2025

  • Account Executive

    Cog Culture

    - Delivered consistent brand messaging across channels for clients like Emaar India by coordinating creative, copy, and...

    05 Mar 2023 - 30 Jun 2023

    Fueler Achievement
  • Marketing Intern

    Renewbuy

    - Contributed to a 20% revenue uplift by supporting CRM-driven product launch campaigns and executing targeted acquisiti...

    05 Mar 2022 - 30 Jul 2022

    Fueler Achievement
  • Customer Service Associate

    ITC Hotels

    - Reduced escalations by 20% by implementing proactive communication and follow-up procedures that improved guest satisf...

    02 Jul 2018 - 30 Jun 2019

    Fueler Achievement

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