This project was completed as part of the PwC Switzerland Virtual Internship Program, where I worked on data driven business analysis and corporate insights using real-world consulting problem statements. The objective was to translate complex organizational and customer data into actionable insights through structured dashboards and strategic interpretation, simulating the work of a consulting and analytics team at PwC.

->Built interactive dashboards to analyze call centre performance, customer retention, and workforce diversity metrics.
->Analyzed operational KPIs such as call resolution rates, customer satisfaction, average handling time, and unresolved queries.
->Assessed customer churn and retention drivers, including contract type, service usage, payment methods, and tenure.
->Created a Diversity & Inclusion dashboard highlighting gender ratios, promotion rates, department-wise distribution, and performance parity.
->Translated data insights into business recommendations focused on efficiency improvement, retention uplift, and inclusive workforce practices.