A fully automated WhatsApp-based order tracking system that allows customers to instantly check their order status without contacting support. The workflow captures inbound messages, intelligently detects user intent, extracts order details, and securely matches the customer’s phone number with Shopify order data to prevent misuse.

It fetches real-time order status, tracking details, and delivery updates, then responds with a personalized message within seconds. The system also handles edge cases like missing order numbers, mismatched data, and support requests by routing them to human agents when needed.

With built-in logging, monitoring, and Slack alerts, this automation reduces repetitive support queries, improves customer experience, and significantly lowers operational costs.