1. Accumulate requirements for business processes, and determine ways to optimize/improve JIRA/Confluence build and configure. Support for Jira plugins as per the requirements. To look after incident requests, customer support & SLAs. Timely Jira & Confluence plugin upgrades.

2. Provide application support for JIRA/Jira Service Desk & Confluence to the rest of the Global Capgemini businesses. Understanding of JIRA APIs and webhooks. Managing Jira Data Center projects and fulfilling requirements of engagement.

3. Worked on Jira plugins upgrade activation and involved in Grafana monitoring activities. Worked on Exalate and providing support to internal projects. Writing and maintaining groovy script code for the Exalate. Jira Exalate synchronisation between two connections - Jira & Jira Service Management.

4. Worked on Jira Server migration to Data Center using Configuration Manager for Jira. Worked on Confluence Server migration to Data Center. Migration includes attachment, comments, history, boards, filters, etc. of issues. Jira Plugin migrations like Eazy BI, Tempo, Big Picture & Git. To look after problems faced post migrations. Worked on external project migrations.