1. Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence build and configure. Involved in JIRA/Confluence migration and re-indexing activities.

2. Provide application support for JIRA and Confluence to rest of the Global Capgemini businesses. Understanding of JIRA APIs and webhooks. Jira Exalate synchronisation between two connections.

3. Support JIRA/Confluence users. Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins. Involved in Grafana monitoring activities.

4. Utilize design skills to define JIRA workflows and the related screen schemes for complex and high impact projects. Create JIRA projects, queries and reports as required.