Managed end-to-end prepaid documentation compliance, reporting, and provisioning operations for the West region.
Achieved 100% DoT audit compliance for 3 months with zero penalties through strict CAF process controls
Automated bulk CEF uploads via custom macros, ensuring 100% SIM data accuracy and upload success
Managed prepaid provisioning, SIM-IMSI uploads, and inventory-to-AUC sync to prevent revenue leakage
Monitored ZMU churn allocation and bulk activations across Mumbai and Maharashtra for churn optimization
Supervised agency operations for scanning, warehousing, and timely data entry of activation records
Conducted audits, led training for backend/field teams, and drove updates to improve compliance efficiency