Customer Service Executive – Voice & Non–Voice
AJIO
• Delivered exceptional customer service 1000+ Customers across multiple channels, including call, email, and chat, ensuring a seamless and satisfying experience for customers.
• Maintained a 90% CSAT score by resolving complex complaints with empathy and speed.
• Provided accurate and timely information regarding AJIO & AJIO Luxe products, services, and policies to effectively address customer inquiries.
Skills Used: MS Word, MS Excel, Outlook, E-Commerce, Voice & Non-Voice Support (Call, Chat, Email)
06 Jan 2020 - 28 Dec 2020
