Industry
Enterprise payments security · contact centers · regulated financial environments

About the client

Sycurio is an enterprise payments security platform that enables organizations to process customer payments securely across contact centers and digital channels. 

The platform focuses on agentless payments, fraud prevention, and PCI DSS compliance while maintaining a smooth customer experience.

The problem space

Contact centers sit at the intersection of customer experience, revenue, and risk. They wanted to explain the problems around this and the connecting payment security controls linked to an enterprise's operational outcomes.

Primarily, I was tasked with helping increase website engagement, conversions, and MQLs.

What I worked on

I supported Sycurio through strategic content and narrative development focused on enterprise decision-makers in CX, payments, and operations.

Blogs included:

Tips to Improve First Contact Resolution in Contact Centers

What Are Digital Payment Platforms?

How to Detect and Prevent Call Center Fraud

Challenges of PCI DSS and Ways to Overcome Them

Each piece was written to move beyond surface-level education.