Built a Behaviour-Based WhatsApp Journey for TestMySkills
Brand: TestMySkills, an assessment and learning platform helping users identify strengths, improve performance and continue learning.
Goal: Increase user activation, assessment completion, retention and paid conversions through WhatsApp.
The Challenge:
Users were at different stages, from new sign-ups and abandoned assessments to active users nearing their free credit limit. A generic WhatsApp strategy couldn't address these different behaviours.
Results:
Built a behaviour-based WhatsApp ecosystem covering onboarding, assessment completion, score-based engagement, retention, conversion, retargeting, referrals and upgrades, creating personalized journeys based on each user's stage.
Want to know how we solved this problem? Check out the case study.
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12 Aug 2026