Guided by Dhairya (My Fictional Character), The Intentional Designer
Design Focus: Trust-Building UX | Value Proposition Clarity | Conversion Strategy
After anchoring the project in Deep Empathy (Version 2), the next step isn't to build a feature, but to build immediate trust. For our personas—especially those dealing with Safety/Trust Anxiety and Swiping Fatigue—the onboarding is the most critical conversion point. Most apps rush this; I chose to dedicate an entire version to the first three screens because they are our non-negotiable Covenant with the user. Version 3 is the proactive defence against user skepticism, ensuring the user is convinced we are genuinely different before they commit to sign up.
Version 3 solved the strategic problem of translating the persona's core anxieties into a clear, three-part value proposition that maximises onboarding completion. Guided by Dhairya, I solved the following challenges:
| Problem Identified | Strategic Solution Introduced (V3 Deliverable) |
|---|---|
| Learned Skepticism: Users assume this is "just another dating app." | The Process-Oriented Flow: Immediately show a clear, three-step journey (Build → Define → Get Real) that eliminates ambiguity and validates the app's unique structure. |
| Trust Barrier: Anxiety about personal safety, fakes, and privacy (Sheetal's and Priya's pain points). | Content-as-Covenant: Dedicated copy in Screen 1 and Screen 2 explicitly links user effort to Verification and guarantees Privacy ("Only we see this"), building psychological safety upfront. |
| High Drop-off Risk: Users leave if the value proposition isn't immediately clear or engaging. | Visual Resonance and Conversion Strategy: Employed modern, clean illustrations to convey complex ideas instantly. The final CTA is strategically positioned after all anxieties are addressed, maximizing the conversion rate (KPI target >70%). |
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~ 3 Days Total (Self-initiated)
Day 1: Strategy, Flow Logic, and Content Mapping (Screen 1 must address the Investment, Screen 2 the Filter, Screen 3 the Reward).
Day 2: Low-fidelity wireframing and High-Fidelity UI creation for the three screens, including defining the brand's visual illustration style.
Day 3: Finalising copy and designing the Conversion Anchor (The final CTA) and defining Post-Launch KPIs (e.g., Time-on-Screen analysis) to measure the success of the trust-building initiative.
This version focused on Strategic Communication and Conversion, ensuring zero friction between the user's recognised need and the app's solution:
Anxiety-to-Copy Translation: Directly translated core anxieties (Swiping Fatigue, Safety/Trust) into persuasive, clear headlines and body copy.
Flow as a Narrative: Structured the screens to tell a story: "Commitment" (S1) → "Control" (S2) → "Reward" (S3), guiding the user's emotional journey to a confident "Get Started."
Measurable Intentionality: Defined clear Key Performance Indicators (KPIs) based on conversion rates and time-on-screen to ensure the design's effectiveness can be quantitatively measured against strategic goals.
This version provides the critical gateway for the entire product, ensuring users who sign up are already aligned with the app's intentional ethos. I was able to:
✅ Design a three-screen flow that proactively addresses user skepticism and ambiguity.
✅ Finalise the visual language and UI for the first touchpoint, setting a clean, professional, and trustworthy brand standard.
✅ Establish a highly defensible conversion strategy anchored in psychological safety and a clear value exchange.
✅ Prepare the necessary foundation for the rigorous next step: Version 4: Designing the Intentional Profile.
This work, guided by Dhairya, proves that onboarding is a strategic filter—it's where the app earns the right to ask for the user's investment.
15 Oct 2025
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