Text Analytics & Reporting

 2022-2022

OVERVIEW : 

Text Analytics: Transforming text from millions of surveys, social media reactions, reviews, emails, agent notes, call transcripts, and more into actionable insights & KPIs which are widely accessible across industry.

FEATURES 

CUSTOMIZABLE: custom low-maintenance AI models using supervised learning algorithms 

SCALABLE:  Multiple data sources can be added via connectors. On an average, 55 million survey comment responses every 30 days.

MEASURABLE: Exhaustive Analytics scores like NPS, CSAT, Impact, Trends, Volume Distribution, etc are provided.

REPORTING: Personalized and customizable reporting,  enabled clients to make informed business decisions and track their key performance indicators with ease.

IMPACT

Launched BOT Visualization Dashboard along with key performance metrics which significantly enhanced customer engagement

Boosted Elastic Search capabilities by updating Analyzer for processing Special Characters as tokens which increased search efficiency and precision 

TECHNOLOGIES  USED

Artificial Intelligence, Supervised Learning Algorithms, Large Language Models ( Encoder Only Transformer & Zero Shot Learning) & Elastic Search.