Job description:

 Service Team Management: 

-Constantly monitoring technical executives and support staff, ensuring they adhere to company policies and service standards. 

-Conduct performance evaluations, provide feedback, and identify training needs to foster continuous improvement. 

Service Process Improvement: 

-Developing and implementing streamlined service processes to enhance efficiency and reduce service turnaround time. 

-Regularly review and optimize service workflows to eliminate bottlenecks and ensure optimal resource allocation. 

Customer Relationship Management: 

-Fostering a customer-centric approach within the team, ensuring that customer enquiries, complaints, and issues are addressed promptly and professionally. 

-Monitoring customer feedback and implementing measures to improve overall customer satisfaction. 

Quality Assurance:

- Establishing and maintaining quality control measures to ensure the delivery of high-quality service and adherence to industry standards.

- Implementing and managing key performance indicators (KPIs) to monitor service performance and take corrective actions as necessary.

 Training and Development: 

-Organizing training programs for Service Delivery Team to enhance their technical skills and knowledge.

- Encouraging continuous learning and professional development within the service