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Urmila Moon

MBA graduate with 3+ years in CRM, real estate, and digital marketing. Passionate about customer experience, operations, and driving business growth.

Client Relations
CRM
CRM Software (Salesforce, Hubspot, Zoho, Freshsales)
Google Search
Performance Marketing
Referral Marketing
Technical Report Writing

Nagpur, India

  Working at I am an MBA graduate with 3+ years of experience in CRM, customer relationship management, real estate operations, and digital marketing. Throughout my career, I have managed customer interactions, coordinated marketing activities, maintained CRM systems, tracked leads, prepared reports, and worked closely with sales teams to deliver a seamless customer experience. I enjoy solving problems, organizing processes, and learning new tools that improve productivity. I believe in continuous learning and take pride in being reliable, detail-oriented, and adaptable in fast-paced work environments. I am currently looking for opportunities in CRM, customer success, operations, digital marketing, and business support, where I can contribute to organizational growth while continuing to develop my professional skills.

  • CRM Lead Management

    CRM Lead Management using Sell.Do Real Estate Pre-Sales & Customer Relationship Management Portfolio Case Study Prepared...

    30 Jul 2026

  • Digital Marketing Case Study: Urmila Moon

    Digital Marketing Coordination for a Luxury Residential Project Marketing Operations | Agency Coordination | Brand Commu...

    15 Jul 2026

  • Executive

    Majestic sky bungalow

    Managed customer relationships and pre-sales operations for the premium residential project Majestic Sky Bungalow. Handl...

    12 Mar 2025 - Present

  • Master of Business Administration (MBA) – Marketing & Finance

    S. B. Jain Institute of Technology, Management & Research, Nagpur

    Master of Business Administration (MBA) – Marketing & Finance (2022–2024). Developed expertise in marketing strategy, fi...

    05 Nov 2024

  • Senior Officer

    ESAF Small Finance Bank

    Delivered customer service and relationship management while assisting clients with banking products and documentation....

    05 Nov 2023 - 10 Feb 2025

  • Marketing Analyst Intern

    Fundsroom Trading Company

    Conducted market research, analyzed industry trends, and supported marketing initiatives through data collection and rep...

    05 Sep 2023 - 26 Nov 2026

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