Process Analyst
Gallagher Service Center LLP
- Assisted in user research (interviewed 6+ employees) to improve the internal work allocation tool ‘Smart-R’, leading to workflow optimizations.
- Reviewed and processed Workers' Compensation Endorsements, ensuring accuracy, compliance, and seamless policy modifications.
- Collaborated with brokers, underwriters, and internal teams to resolve endorsement-related issues and streamline workflows.
01 Mar 2022 - 31 Jan 2025
