Designing Physical verification process for UPI Payment App

You are a PM at an UPI payment app, responsible for managing payment experience. As per a new regulation, each customer who wants to do a transaction of more than 1 lakh per month needs to go through physical verification. You being the PM for the job need to help make this a good experience for the customers and also plan how the execution of this will take place. 

06 Aug 2024

Keywords
Product Management
Wireframes
User journey
workflow