• Revamped the checkout process by analyzing user surveys, heatmaps and enhancing payment systems by setting up payment getaways and developing pricing strategies, driving a 26% increase in online purchases within 5 weeks. 

• Addressed customer pain points with new variant pages, boosting engagement by 18% and enhancing user experience. 

• Partnered with UX/UI Designers and Engineering team to enhance product pages, increasing page engagement by 20%. 

• Analyzed data to identify churn drivers and created a predictive tagging system, boosting customer retention by 10%. 

• Led a product initiative by implementing a Quick Quote system for offline RFQs, boosting offline orders by 17%. 

• Developed an AI-enabled solution reducing customer service response time by 40%, enhancing CSAT and operations. 

• Spearheaded a cross-functional team to overhaul the procurement process with a unified mailing system, slashing quoting time by 30% and boosting overall efficiency. 

• Reduced project delays by 15% through risk management strategies and mitigation in product development. 

• Handled end-to-end program management, including project status, risk management, and conflict resolution, ensuring alignment and smooth delivery of products from 0-1 

• Developed PRDs by leveraging product vision, strategy and drove the product roadmap with timelines for future features.

• Automated procurement and business development with a new CRM system, driving a 157% increase in quotes, 153% sales growth, and a 183% revenue boost. 

• Introduced and implemented B2B SaaS product, slashing processing time by 38% and enhancing operational efficiency. 

• Directed a team of product and data analysts in orchestrating success metrics, KPIs and interactive dashboards, empowering management in strategic decisions making, driving an 83% growth in revenue. 

• Ensured data integrity and compliance by conducting risk assessments, resulting in zero data breaches.