Product Implementation Specialist
ExtraaEdge
- Led end-to-end product implementation worth 2.5 CR or ~ US $300,000, ensuring timely delivery and alignment with client requirements.
- Configured and customized solutions to meet client needs, providing proper training and support during rollout.
- Led the implementation and customization of enterprise software solutions to meet client-specific requirements.
- Provided post-implementation support and training for successful software adoption.
- Resolved complex technical issues, created knowledge-based articles, and coordinated enterprise-level support efforts to ensure high-quality service and client satisfaction.
- Designed and implemented customer engagement strategies to improve retention and satisfaction.
- Analyzed feedback to develop action plans, collaborated with cross-functional teams, provided training and mentorship, and identified process improvements to streamline operations and enhance efficiency.
05 Apr 2021 - 05 Aug 2022
