o Led successful process improvement initiatives for the Trunk show process, resulting in a 50% decrease in overall process time and improved operational efficiency.

o Developed and executed targeted process training for a team of 150+ specialized store associates, resulting in a 40% decrease in submission errors and increased efficiency in the submission process, leading to enhanced business outcomes.

o Managed weekly calls with store director and operations managers to collaborate on process improvements and facilitate continuous improvement, resulting in optimized operational efficiency and superior performance metrics.

o Oversaw the management of 86 jewelry brands and skillfully executed a variety of tasks, including SKU price adjustments, promotions, and inventory transfers, among others, with 100% accuracy, resulting in the successful management of 39 stores and enhanced business outcomes.