Team Leader
Vodafone UK
- - Led teams of 15+ advisors to handle ERC (Extreme Repetitive Customers) and Complaints.
- Became a certified coach, coached and developed team members, gave feedback to improve performance, recognized top achievers and provided motivation.
- - Developed an internal tool with PHP to make analysis about most repetitive issues and shared them with our partners in UK which helped improving our company's process and enhance the customer experience.
- - Became a certified coach. Coached and developed team members. Gave feedback to improve performance. recognized top achievers and provided motivation.
01 Feb 2019 - 01 Jul 2021
