Customer Support associate - AmazonJapan
Amazon
Spent 2.5+ years at Amazon handling Japanese-language customer support through chat, using AI translation tools to bridge the language gap in real time. Was part of the pilot batch for this new AI trial and later went on to train new batches of associates on the tool and workflow. Recognised for maintaining the highest quality of chats delivered, alongside a strong AHT of 3 minutes
19 Oct 2020 - 30 Jun 2023
