CSMs at my company raised tickets only to the Product team and spoke directly to Software Ops and Hardware, so many customer issues were never logged. Raising a ticket on ClickUp also meant logging in each time, which discouraged people from using it.

I built an n8n workflow where anyone can post a message in their team’s Teams channel and a ClickUp ticket is created automatically. An AI agent (Groq LLM) reads the message, pulls out the key details, and routes it to the right team’s list: Product, Software Ops, or Hardware.

The result is easier access, wider adoption, and complete ticket data in one place. This data is the foundation for the Customer Churn Predictor I’m building to flag at-risk customers.

Tools: n8n, Microsoft Teams, ClickUp, Groq, JavaScript, REST APIs