- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Used CRM software to prepare and submit database statistics to accurately track financial movements.
- Facilitated inter-departmental communication to effectively provide customer support.
- Promoted superior experience by addressing customers' concerns, demonstrating empathy and resolving problems swiftly.
- Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Delivered excellent customer service, resulting in a consistent 90% customer satisfaction rating.