Heuristic Evaluation- Pincode
Heuristic Evaluation – Pincode (PhonePe)
A focused usability audit of PhonePe’s Pincode entry flow using Nielsen’s heuristics. The evaluation revealed friction points in error handling, visibility of system status, and flexibility for diverse user contexts. Key recommendations included clearer feedback for invalid entries, auto-detection of location, and improved guidance for rural and low-literacy users—enhancing trust, speed, and accessibility in digital payments.
29 Jun 2025
