Troubleshoot and resolve technical problems related to Hexnode MDM, including installation,
configuration, and usage.
Contribute to and maintain a comprehensive knowledge base of troubleshooting articles and
FAQs.
Produce user-friendly analytical reports and documentation for 1,000 users, while managing
forums and resolving 250+ customer issues, utilizing data-driven insights to improve customer satisfaction.
Provide feedback on product improvements and enhancements.
Continuously learn and develop effective solutions to provide the best possible support.
Developed customized data analysis scripts tailored for Mac devices using Bash and for Windows devices using Batch/PowerShell, enabling remote monitoring and control across 500+ devices.