Product Success Analyst(Intern)
Outbox Ventures
- Managed monthly user queries through the support chat, ensuring quick resolutions and reducing response times by 40%.
- Collaborated with product and engineering teams to resolve technical issues, prioritize user feedback, and accelerate feature deployment by 25%.
- Drove product adoption and retention, contributing to a 15% increase in user engagement by delivering personalized training and highlighting product USPs.
- Collected and documented user insights that led to the implementation of 10+ product enhancements, directly impacting the product roadmap.
21 Jul 2024 - Present
