Call Analysis.pptx
The "ABC Call Volume Trend Analysis" project focuses on analyzing the inbound calls received by a company named ABC, operating in the insurance sector. The dataset spans 23 days and includes details such as agent information, queue time, call time, call duration, and call status. The goal is to use data analytics to understand call trends, average call duration, and propose manpower planning to optimize customer experience and reduce abandon rates.
01 Jul 2023
Keywords
Python
Excel
