Senior Dispute Analyst
American Express India Pvt. Ltd.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
- Authored monthly newsletter for the Disputes team with reference to KPI, Team Performance, Key Highlights, Open Risks etc.
- Authored and periodically refreshed Process Documents with reference but not limited to process updates, Banking, and regulatory updates etc.
17 Mar 2016 - 29 Jun 2018
