Account Support Analyst
Novo - Small Business Banking
- Written monthly Team Newsletters with reference to Team Performance, Key Highlights, KPI and data trends.
- Prepared Executive Summary Report for complex cases with reference to case details, disposition comments, lessons learnt etc.
- Managed Customer Onboarding and performed KYC checks including disposition of adverse media, ruling out false positive alerts, sanctions screening etc.
- Prepared, maintained & periodically refreshed Standard Operating Procedures (SOPs) & Business Macros for Account Support Team - Novo Risk Department (NRD).
01 Mar 2021 - 11 Feb 2022
