- Accurately  transcribed  200  hours of customer audio into textual format,  achieving an accuracy rate of 98%, surpassing the 95% success rate achieved by machine transcription.  

●  Processed  annotation  and  data  analysis  tasks  with  high  efficiency and accuracy in a fast-paced environment  

●  Delivered on assigned SLAs and KPIs, including productivity, turnaround time, and quality metrics.  

●  Utilized judgment-based decision-making to ensure adherence to guidelines provided in the SOP.  

●  Contributed to team initiatives aimed at improving overall process efficiency and quality.  

●  Maintained fluency in English for effective communication and documentation.