UI/UX Redesign- Strategized cache management and user experience on an existing multi-tenant insurance portal through custom Quick Links for high-frequency navigation items across 1Mn+ members.
Reporting & BI- Designed a suite of 24 ETL processes enabling strategic planning for more than 12 Life Insurance Corp. for over 100,000 active policy holders and insurance products.
Service Library- Spearheaded the creation of a reusable logging utility to capture user event logs in conjunction with the business and development team to accelerate feature prioritization and user engagement analysis.