Rubicon 2022 by unacademy
Developed premium customer retention strategy for SaaS enterprise clients. Identified high-value customer segments and built personalized engagement programs. Implemented VIP tier benefits increasing retention by 67%. Created white-glove support processes and customized onboarding. Improved customer lifetime value by $2.5M annually through strategic account management.
14 Dec 2022
Keywords
Customer Retention
SaaS
Customer Success
Enterprise
Account Management
