Director
San Diego Fit LLC - KidStrong Carlsbad
- Implemented a new HubSpot CRM system and integrated it with existing workflows, resulting in a 13% increase in lead conversion rates.
- Developed and implemented custom chatbots and chat agents, leading to a 20% enhancement in user engagement.
- Conducted analysis of user feedback data to identify common pain points and opportunities for improvement.
- Presented detailed reports on user feedback to superiors, contributing to informed product and service decisions.
- Created and executed a new sales SOP & reporting, resulting in a 10% increase in sales.
19 Aug 2022 - Present
