AiSensy: Live Chat
The Live Chat Dashboard is essential for real-time customer support via chat. The current design
faces challenges in managing interactions for multiple agents, leading to inefficiencies and
decreased response times. This PRD outlines proposed enhancements to the Active, Intervened,
and Requesting sections of the dashboard.
19 Jul 2024
Keywords
Chat Summary
SaaS
GenAI
Product Improvement
Live Chat
Analytics
Data
User empathy
