Technical Product Manager

Lexmark International (India) Pvt. Ltd. 

Worked with the Enterpise Business Applications (Services) team on the Connected Technology project which involved migration from Siebel to Microsoft Dynamics 365.

Technical Product Manager 1

June 2021 – July 2023

• Roadmap Planning & Strategic Execution: Spearheaded Field Service Mobile App (FSMA) roadmap & development, improving its performance by 50% and deploying 15+ critical features across NA, LA, EMEA, boosting field technician efficiency.

• Addressed critical system failures, including international tax calculation errors & order processing blocks (EMEA RMAs), reducing order failures by 15% and ensuring business continuity.

• Redesigned the Notification Engine for 19 languages, leveraging user feedback and A/B testing to reduce communication errors by 30%, and improved global communication workflows.

• Resolved 100+ high-impact system defects on Dynamics 365 CRM and enhanced data integration (D365-SAP-MDM), reducing customer complaints by 20% through data analysis, improving NPS by 15 points.

16 Jun 2021 - 31 Jul 2023


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