Worked with the Enterpise Business Applications (Services) team on the Connected Technology project which involved migration from Siebel to Microsoft Dynamics 365.

Technical Product Manager 1

June 2021 – July 2023

• Roadmap Planning & Strategic Execution: Spearheaded Field Service Mobile App (FSMA) roadmap & development, improving its performance by 50% and deploying 15+ critical features across NA, LA, EMEA, boosting field technician efficiency.

• Addressed critical system failures, including international tax calculation errors & order processing blocks (EMEA RMAs), reducing order failures by 15% and ensuring business continuity.

• Redesigned the Notification Engine for 19 languages, leveraging user feedback and A/B testing to reduce communication errors by 30%, and improved global communication workflows.

• Resolved 100+ high-impact system defects on Dynamics 365 CRM and enhanced data integration (D365-SAP-MDM), reducing customer complaints by 20% through data analysis, improving NPS by 15 points.