Working at Experience CoolBoots Assistant Product Manager - AI Solution November 2025 - Present (2 months) Gurugram, Haryana, India Coursera Product Operations Associate (Product Services) November 2024 - November 2025 (1 year 1 month) Gurugram, Haryana, India Page 1 of 3 Drove end-to-end QA for new and existing courses, establishing compliance workflows that reduced course-related errors by 25% and improved partner satisfaction. Led development of an AI feedback agent using Vertex AI & Gemini API, finetuning an LLM on 100K+ learner feedback records to convert qualitative data into actionable insights, improving predictive accuracy and enabling 40% faster partner response cycles. Co-owned the chargeback management initiative with Finance, designing, piloting, and scaling a software-based dispute resolution tool that reduced annual refund losses by $2M+, cut response/evidence package preparation time by 76% (17 minutes → 4 minutes), and generated $130K in revenue recovery during pilot 2. Partnered with Enterprise and Engineering teams to deliver tailored data solutions for client proposals and optimize localization workflows (machine translation & AI dubbing), improving global rollout efficiency by 30% and directly contributing to multi-million dollar deals with private and government institutions. Enstoa 1 year 6 months Analyst October 2023 - June 2024 (9 months) New Delhi, Delhi, India Implemented data visualization and reporting by leveraging SQL queries and Power BIto create and enhance dashboards based on feedback from Product Managers and Client Success Teams. These dashboards effectively communicated vital business performance, daily operational, and clientspecific system metrics, resulting in a 20% decrease in technical issues across various projects. Collaborated closely with engineering and businessteams utilizing Scrum/ Agile methodologiesto optimize product workflows. Implemented data-driven monitoring and parameters to enhance end-customer experience. Enhancedstakeholder engagement by 30% through effective communication of technical conceptsto non-technicalstakeholders. Conducted analysis on raw data extracted from the Support Ticket Framework (Zendesk) to effectively decrease the SLA of datarelated tickets by 45%. Junior Technology Analyst (Junior Analyst) January 2023 - September 2023 (9 months) New York, United States Page 2 of 3 Marquee Equity Data handling intern May 2022 - July 2022 (3 months) Remote 1.) Creating backup of pre-sales data . 2.) Conducting analysis on regular basis to understand the variation in data. 3.) Sorting of data . TravClan Operation intern March 2022 - May 2022 (3 months) New Delhi, Delhi, India I use to solve queries of travel agents in the form of quotation with the help of analytical data . Working at backend of Maldives.Travclan portal updating Data of multiple resorts by using (Google sheets, Ms-Excel)