Internship | Remote | Immediate Joining

• Stipend: ₹20,000 per month
• Shift: Second Shift (2:00 PM – 11:00 PM, 6 days/week)
• Duration: 3–6 Months (potential for Full-Time conversion)
• Read the JD here: Job Description

Assignment

⚠️ Don't submit fully AI-written content. You can use AI for critical thinking, but don't share AI Generated answer. 

Make the assignment in Google Doc or Notion Doc and share the link. Make sure the it is a public or view for all link. 

Task 1 – Myntra | Platform: Instagram

A fashion content creator, Naina Dhariwal (145k followers), has shared an Instagram story highlighting concerns around product fit and sizing inconsistency along with poor customer support. The story has led to active discussion in the comments, with multiple users sharing similar experiences and tagging Myntra for visibility.

Objective: Craft 3 personalised and empathetic responses from Myntra that:

• Acknowledge the concern raised in the Instagram story
• Address sentiments expressed in the comment section
• Reinforce Myntra’s commitment to customer experience and quality improvement
• Responses should be warm, brand-aligned, and community-focused.

Task 2 – SBI Cards | Platform: LinkedIn

A finance influencer, Sharan (1.2M), has published a LinkedIn post raising concerns about certain card policies and gaps in customer communication, resulting in confusion among cardholders. The post has gained engagement within the professional finance community.

Objective: Develop 3 formal and professional responses on behalf of SBI Cards that:

• Acknowledge and address the concerns raised
• Outline the steps SBI Cards will take to investigate the issue
• Maintain a transparent, credible, and corporate tone appropriate for LinkedIn

Task 3 – Lenskart | Platform: Facebook

Lenskart’s Facebook page has received multiple customer complaints regarding incorrect prescription deliveries, with customers expressing dissatisfaction publicly through comments and posts. The issue appears to be recurring and is impacting brand trust.

Objective: Draft a response strategy that outlines:

• How Lenskart should publicly acknowledge the issue
• The approach for resolving individual customer complaints
• Corrective and preventive measures to avoid recurrence
• Steps to rebuild customer confidence and trust on social media

Task 4 – Scapia | Platform: Twitter (X)

A finance professional and influencer handle CardsNiti (150K) has raised concerns on X regarding coordination gaps between Scapia and its partner banks, citing rejection of his credit card application, delays in resolution, and inconsistent communication faced by customers. The discussion has sparked questions and outrage around accountability and transparency.

Objective: Develop 3 formal and professional responses on behalf of Scapia that:

• Clearly acknowledge the concerns raised
• Outline the steps Scapia will take to investigate the matter internally and with partner banks
• Reinforce Scapia’s commitment to transparency, collaboration, and customer-first resolution