12 Best AI Chatbots for Businesses 2025

AI chatbots are transforming business communication by providing instant, automated, and highly personalized customer interactions 24/7. In 2025, the most innovative companies use AI chatbots to improve customer support efficiency, increase engagement, and streamline lead qualification. Thanks to advances in natural language processing and machine learning, these chatbots deliver near-human conversational experiences, resulting in happier customers and reduced operational costs. Choosing the right AI chatbot platform is key to unlocking these benefits and gaining a competitive edge in your market.

I’m Riten, founder of Fueler, a platform that helps freelancers and professionals get hired through their work samples. In this article, I’ve walked you through the most in-demand freelance skills for 2025. But beyond mastering skills, the key is presenting your work smartly. Your portfolio isn’t just a collection of projects, it’s your proof of skill, your credibility, and your shortcut to trust.

1. Drift

Drift is an AI chatbot platform designed to convert website visitors into qualified leads by automating conversations and booking meetings instantly. It personalizes conversations based on visitor behavior and integrates tightly with CRMs.

• Conversational AI that guides visitors through qualifying questions
• Seamless integration with Salesforce, HubSpot, and Marketo CRM systems
• Real-time messaging with smooth transition to human agents for complex queries
• Customizable chat workflows tailored to specific industries and buyer personas

Pricing: Starter plans begin at $50/month; enterprise pricing is custom

Why it matters: Drift combines automation and personalization to speed up the sales funnel, improve customer engagement, and increase conversion rates for businesses.

2. Intercom

Intercom’s AI chatbot platform is part of a robust customer messaging ecosystem designed to automate customer support, marketing outreach, and sales interactions.

• Triggers conversations based on user behavior and segments for relevance
• Powerful automation workflows reduce manual support workloads
• Supports chat, email, in-app messages, and mobile push notifications
• Integrates easily with popular business tools like Slack, Shopify, and Salesforce

Pricing: Plans start at $74/month with scalable custom options

Why it matters: Intercom enhances customer relationships by delivering timely, relevant, and helpful interactions across multiple channels, boosting retention and loyalty.

3. Zendesk Answer Bot

Zendesk Answer Bot integrates AI into Zendesk’s support platform, providing customers immediate answers by suggesting relevant knowledge base articles during support chats and emails.

• Automatically understands customer questions and matches with best articles
• Escalates complex issues to human agents seamlessly
• Supports multiple channels including messaging, email, and web chat
• Leverages Zendesk’s wide ecosystem for unified support experiences

Pricing: Included in Zendesk Suite plans starting at $49/month per agent

Why it matters: Zendesk Answer Bot improves first-contact resolution, reduces support burden, and delivers fast, helpful responses that increase customer satisfaction.

4. ManyChat

ManyChat is a user-friendly AI chatbot builder focused on marketing automation using Facebook Messenger, Instagram, SMS, and email.

• Drag-and-drop interface simplifies chatbot creation without coding
• Pre-built templates tailored for e-commerce, lead generation, and customer support
• Supports multi-channel communication for broad customer reach
• Powerful audience segmentation and campaign automation features

Pricing: Free basic plan; Pro starts at $15/month

Why it matters: ManyChat empowers businesses to automate marketing and customer engagement on social messaging platforms, improving lead nurturing and sales at low cost.

5. LivePerson

LivePerson offers AI-powered chatbots designed to handle complex conversations by combining AI with expert human support handoffs.

• AI understands natural language and sentiment analysis for nuanced responses
• Flexible bot-builder tools to create tailored conversational experiences
• Integrates with messaging apps like WhatsApp, SMS, Facebook Messenger
• Real-time analytics provide insights into customer interactions and bot performance

Pricing: Custom pricing based on number of interactions and features

Why it matters: LivePerson’s conversational AI improves customer satisfaction by delivering smarter, empathetic interactions while lowering support costs.

6. Freshchat by Freshworks

Freshchat is a modern AI chatbot that provides omnichannel messaging to connect businesses with customers through websites, mobile apps, and social channels.

• AI bots handle FAQs, ticket creation, and lead qualification
• Collaborative inbox allows sales and support teams to manage chats effectively
• Integrates with CRM, marketing, and helpdesk platforms for seamless workflows
• Supports multilingual chatbots for global audience engagement

Pricing: Free plans available; paid plans start at $15/user/month

Why it matters: Freshchat streamlines customer communication across channels, enabling agencies and businesses of all sizes to automate conversations without losing a human touch.

7. Tidio

Tidio’s AI chatbot platform combines live chat, chatbots, and email automation into a single customer communication tool ideal for small and medium businesses.

• Easily customizable chatbot templates specialized for lead generation and support
• Live chat feature enables seamless agent handoff when needed
• Integration with email marketing and CRM tools
• Mobile apps to monitor customer messages on the go

Pricing: Free plan with basic features; paid plans start at $19/month

Why it matters: Tidio offers budget-friendly, easy-to-use AI chatbots that help small businesses boost sales conversions and improve customer care efficiency.

8. Ada

Ada is an AI chatbot platform designed for enterprises and fast-scaling startups requiring highly personalized automation that integrates with complex backend systems.

• Uses natural language understanding (NLU) to deliver tailored customer experiences
• Automates account management, billing, and technical support queries
• Multilingual support and channel flexibility (chat, SMS, voice)
• Offers robust analytics and bot training workflows for continuous improvement

Pricing: Custom enterprise pricing available

Why it matters: Ada’s sophisticated AI and enterprise integrations make it ideal for companies wanting to automate high-value customer interactions with deep personalization.

9. ChatBot.com

ChatBot.com enables businesses to build and deploy AI-driven chatbots across websites, Facebook Messenger, and other channels with an easy-to-use visual builder.

• Pre-designed chatbot templates for sales, support, and lead generation
• Integrations with CRM, email marketing, and helpdesk software
• Real-time monitoring and analytics for chatbot performance
• Ability to quickly train and update bot knowledge bases

Pricing: Plans start at $50/month with additional features on higher tiers

Why it matters: ChatBot.com streamlines customer engagement processes, helping businesses automate routine conversations while improving sales efficiency.

10. Botsify

Botsify is a chatbot platform focusing on conversational AI for customer support and lead generation with a drag-and-drop interface for easy chatbot creation.

• Supports text, voice, and video chatbots for diverse engagement
• Allows human takeover when AI cannot resolve issues
• Offers chatbot templates designed for education, retail, and real estate sectors
• Integrates with multiple messaging platforms and CRM systems

Pricing: Starts at $50/month with enterprise plans available

Why it matters: Botsify provides a flexible platform for businesses to automate customer conversations and improve user experiences across industries.

11. Bold360 by LogMeIn

Bold360 combines AI chatbots with live chat and integrated CRM to handle complex customer support cases and deliver personalized experiences.

• AI-powered virtual assistants that understand intent and sentiment
• Contextual AI learns from past interactions to improve accuracy
• Direct integration with human agents for seamless escalation
• Analytics dashboards uncover customer insights and bot effectiveness

Pricing: Custom pricing based on usage and features

Why it matters: Bold360’s advanced AI and human support blend ensures excellent customer service experiences while optimizing operational costs.

12. Helpshift

Helpshift specializes in AI-powered chatbots for mobile apps and games, offering in-app messaging that improves customer support and engagement.

• Automated customer support bots reduce wait times
• Integration with CRM and analytics platforms
• Supports chatbots for FAQs, troubleshooting, and ticket management
• Scalable solutions tailored for mobile-centric companies

Pricing: Custom pricing

Why it matters: Helpshift addresses mobile user support challenges, providing fast, effective assistance that drives retention and satisfaction.

How Fueler Helps You Showcase AI and Chatbot Expertise

Implementing AI chatbots is technical and strategic, but showing your successful projects and measurable impact sets you truly apart. Fueler enables professionals and agencies to build attractive portfolios showcasing case studies, automation wins, and client testimonials. This visibility builds trust and attracts higher-quality opportunities in the growing AI chatbot market.

Final Thoughts

AI chatbots are a game changer for businesses in 2025, optimizing customer communication and driving growth. The platforms listed provide robust options for companies of all sizes to automate support, boost sales, and deliver personalized experiences. Selecting the right chatbot—and demonstrating your expertise through portfolios like Fueler will help you lead in this evolving tech-driven landscape.

FAQs

What is the best AI chatbot for small businesses in 2025?

ManyChat, Tidio, and Freshchat offer affordable, easy-to-use bots great for small to mid-sized companies.

How do AI chatbots improve customer support?

They provide instant, 24/7 responses, reduce support workload, and escalate complex issues to human agents smoothly.

Can AI chatbots work across multiple channels?

Yes, most top platforms support integration with websites, social media, SMS, and mobile apps.

How do I measure chatbot effectiveness?

Metrics like response time, resolution rate, user satisfaction, and conversion rates track chatbot success.

Why showcase chatbot projects on Fueler?

Fueler helps you build a professional portfolio with real project outcomes, increasing client trust and hireability.

What is Fueler Portfolio?

Fueler is a career portfolio platform that helps companies find the best talent for their organization based on their proof of work. You can create your portfolio on Fueler, thousands of freelancers around the world use Fueler to create their professional-looking portfolios and become financially independent. Discover inspiration for your portfolio

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