How to Fix Outlook Not Receiving Emails? Troubleshooting Guide

Outlook is a powerful and widely-used email client, but like any software, it can sometimes encounter issues. One common problem users face is Outlook not receiving emails. This can be frustrating, especially if you rely on email communication for work or personal matters. Fortunately, most issues can be resolved with a few simple steps. In this blog post, we will explain you why Outlook is not receiving emailsalong with a comprehensive troubleshooting process to fix Outlook not receiving emails.

1. Check your Internet Connection

Before diving into Outlook-specific troubleshooting, ensure that your internet connection is stable and active. Sometimes, email synchronization issues can be attributed to a weak or interrupted connection.

2. Restart Outlook

A quick and simple step is to close and restart Outlook. Sometimes, this can resolve minor synchronization glitches and get your emails flowing again.

3. Check your Email Quota

If your email account has exceeded its storage quota, it may not be able to receive new emails. Log in to your email provider's webmail interface and clear out unnecessary emails to free up space. You can also compact the Outlook data file to shrink the size.

4. Verify Email Account Settings

Ensure that your email account settings in Outlook are configured correctly. Double-check the incoming (IMAP or POP) and outgoing (SMTP) server settings, your email address, and password. Incorrect settings can prevent email synchronization.

5. Check for Outlook Updates

Outdated Outlook versions may have bugs that can interfere with email reception. Check for and install any available updates to ensure you're running the latest version.

6. Temporarily Disable Antivirus and Firewall

Overly aggressive antivirus and firewall settings can sometimes block email synchronization. Temporarily disable these security programs, send a test email, and see if it's received. If it is, adjust your security software settings accordingly.

7. Check Junk/Spam Folder

Sometimes, legitimate emails are mistakenly marked as spam and end up in the Junk or Spam folder. Make sure to check these folders regularly and mark any false positives as "Not Junk."

8. Empty Deleted Items Folder

A full "Deleted Items" folder can slow down email synchronization. Empty this folder to ensure smooth email reception.

9. Run Outlook in Safe Mode

Running Outlook in Safe Mode can help identify if any add-ins are causing email reception issues. If emails arrive in Safe Mode but not in regular mode, it's likely an add-in problem.

10. Run the Inbox Repair Tool

If you have tried all of the above and you are still not receiving emails, then corrupt Outlook data file could be a reason. For this, you can try running the Inbox Repair Tool. This tool can scan and repair corrupt Outlook data files. To run the Inbox Repair Tool, follow these steps:

  1. Close Outlook.
  2. Press Windows + R to open the Run dialog box.
  3. Type scanpst.exe in the Run dialog box and press Enter.
  4. In the Inbox Repair Tool window, click on Browse and select the Outlook data file that you want to repair.
  5. Click on Start to start the repair process.

Once the repair process is complete, restart Outlook and see if you are able to receive emails.

11. Remove and re-add your email account

If the Inbox Repair Tool fails to fix the problem, you can try removing and re-adding your email account. This will reset all of your account settings and may fix the problem. To remove and re-add your email account, follow these steps:

  1. In Outlook, click on File > Account Settings > Account Settings.
  2. Select the email account that you want to remove and click on Remove.
  3. Click on Yes to confirm that you want to remove the account.
  4. To re-add your email account, click on New and select the type of email account that you have.
  5. Follow the on-screen instructions to add your email account.

Once you have re-added your email account, restart Outlook and see if you are able to receive emails.


Outlook not receiving emails can be a frustrating experience, but with the right troubleshooting steps, most issues can be resolved. By following this comprehensive guide, you can diagnose and fix email synchronization problems in Outlook, ensuring that your email communication remains efficient and reliable. Remember to maintain regular backups of your important emails and data to avoid data loss during troubleshooting

26 Oct 2023

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